We cannot give you a specific collection time unfortunately so you need to be available to hand your luggage to our drivers between 9:00am and 5:30pm. If you miss our driver for whatever reason, we will need to rearrange the collection for the next working day so please contact us via our contact page, along with your booking reference number and we can rearrange it for £5 plus VAT. It may also be possible for you to use a local UPS drop off point if you have been sent UPS labels. https://www.ups.com/dropoff?loc=en_GB&WT.svl=PriNav