“Can Customs cause a delay to my luggage delivery?”

For all long haul/non-EU deliveries we will add several days in transit to attempt to avoid any delivery delay to your luggage, however delays can happen as customs are completely out of our control and can perform random checks on luggage in transit. We will of course do everything possible to get your luggage through customs and delivered on time but please track your luggage everyday and let us know if you think there is a problem in transit.