We are Easy Traveller Limited trading as Luggage Mule and are dedicated to safeguarding and preserving your privacy and personal information when visiting our site or communicating electronically with us. In providing our service to you, we collect personal information from you and this Policy outlines how we treat your personal data after it has been collected by any of our channels, which includes our website.
Details of how to contact us if you have any questions about privacy or data protection can be found in the Contact Details section, below.
We are required to have a lawful basis to process your personal data in respect of each purpose for which we keep and use information about you. Generally, we are allowed to process your personal data where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (we will always consider whether your right to privacy overrides our interest).
What information do we collect about you and how do we collect it?
You do not have to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.
Information you provide to us
We may receive personal information about you when you contact us. For example, by doing the following:
• Browsing our website
• Telephoning, texting, writing by post or emailing us
This information may include the following:
• Normal identification information, such as your full name and title
• Contact information, such as your postal address, email address and telephone number
• Additional information relevant to your use of our site and services, such as your marketing preferences and feedback
• Information about your shipment, including the recipient
• Payment information (this is securely collected and processed by our payment provider)
Information we collect about you on our website
When you visit our website, we may collect the following information:
• Device details supplied by your internet browser
• A device identifier (cookie or IP address) and general location for fraud prevention
• Details of your visits to our website and the resources that you access, including, but not limited to, website pages, links, traffic data, location data, weblogs and other communication data
• Where orders originate from advertising sources, we may record the source of each order. This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind.
Our website is not intended for children and we do not knowingly collect data relating to children.
We do not collect information about you from other sources.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.
Information we receive about you from other sources
Sometimes you will have given your consent for other websites, services or third parties to provide information to us. It could include information from third-parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.
How do we use your personal information?
We take data protection law seriously, so we have set out below exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.
Supplying our products and providing our services
It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you become a customer. Using your information in this context is necessary so that we can:
• Provide you with information about your contract with us
• Provide you with information about our products and services
• Verify your identity
• Deal with any complaints you may have
• Contact you about any changes that we make to our products or services
• Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure
Improving Luggage Mule
We always want to offer the best products, services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we will only use you information where it is necessary so that we can:
• Review and improve our existing products and services and develop new ones
• Review and improve the performance of our systems, processes and staff (including training)
• Improve our site to ensure that content is presented in the most effective manner for you and for your computer
• measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
We want to stay in touch with you. Sometimes, we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.
We will only use your information in this respect where it is necessary so that we can:
• Interact and respond to any communications you send us, including where you use the Contact Details section below, and any social media posts that you tag us in
• Let you know about any important changes to our business or policies
Verifying your identity
We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
Protecting you and others from harm
We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.
We need all the categories of information listed above to allow us:
i. to enter into and perform our contract with you;
ii. to enable us to comply with legal obligations; and
iii. to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests). Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Who do we share your personal information with?
We share the information that you provide to us with our staff so that we can provide our products and services to you.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
• Internet hosting providers to host the website, related infrastructure, services and applications
• Couriers to provide courier services
• Contact management systems to send emails, instant messages, social media messages and SMS messages There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
• Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
• Necessary to protect the safety of our employees, our property or the public
• Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
• Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved
How long do we keep your personal information?
We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.
In all other circumstances, we will keep your information until any claims and legal disputes have been settled, there is no direct risk of fraudulent activity from erasing the data and that your account can be determined to be permanently dormant.
How do we protect your personal information?
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where possible data is stored and processed within the EU. Where this cannot be guaranteed, third parties agree to abide by the Privacy Shield framework or EU model clauses.
All information you provide to us is stored on third party secure servers.
How you can help keep your personal information secure
We will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. Luggage Mule’s website runs on a https platform, and uses security devices to protect your data. However, you can help keep your personal information safe – not just on our website, but whenever you provide information online.
What rights do you have in respect of your personal information?
You have the right to be informed
We will provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. The purpose of this policy is to do just that, but if you have any questions or require more specific information, you can get in touch using Contact Details section, below.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
• Why we have been using your information
• What categories of information we were using
• Who we have shared the information with
• How long we envisage holding your information
In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.
The first copy of your information that you request from us will be provided free of charge. If you require further copies, we may charge an administrative fee to cover our costs.
You have the right to correct any inaccurate or incomplete personal data
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case, you can contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
• The information is no longer needed for the original purpose that we collected it for
• You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
• You object to us using your information and we have no overriding reason to keep using it
• We have used your information unlawfully
• We are subject to a legal requirement to delete your information
In those situations, you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch using our website.
You have the right to have a copy of your data transferred to you or a third party in a compatible format
Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.
If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please contact us. There is no charge for you exercising this right.
You have the right to object to direct marketing
You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:
• When we tell you about products or services that are similar to ones that you have already bought
• When we use you information to help us improve Luggage Mule and our services
• When we contact you to interact, communicate or let you know about changes we are making
We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.
In order to exercise your right to object to our use of your data for the purposes above, please contact us.
You have the right to restrict how we use your personal data
You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
• You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this
• You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection
• We have used your information in an unlawful way, but you do not want us to delete your data
• We no longer need to use the information, but you need it for a legal claim
If you believe any of these situations apply, please contact us.
You have rights related to automated-decision making and profiling
Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers can decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access parts of our website.
We may use the cookies for the following purposes:
• To show relevant advertisements on sites on the internet
• To show relevant advertisements based on your prior visit to our website
• To use Google Analytics data to serve advertisements based on your prior visit to our website
This version was last updated on 24/05/2018.
If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.
We can be contacted at the address below.
Griffin House 135 High Street,
Crawley, West Sussex,