About us

Luggage Mule was created with one simple goal...to carry people's luggage so they don't have to.

Luggage Mule is headed up by Managing Director & Co-Founder Jordan Makin. After spending almost a decade within the UK travel industry, it became very clear that there was an opportunity to offer a brand new ancillary service that would complement all types of holidays and travel that would sit side by side with other value-added services such as car hire, airport lounges, airport parking and insurance.

Travelling abroad should be an enjoyable experience from the moment the journey begins, but with incredibly high charges for overweight baggage at the airport, the endless queues for not-so-speedy boarding & bag drops and the never-ending wait in a foreign airport for your luggage to slowly make it’s way off the aircraft, the travelling process has become more stressful and drawn out. Not to mention the hassle of juggling children and suitcases, which is no easy task!

By sending luggage & sports equipment ahead of you with Luggage Mule, the overall journey has suddenly become a more enjoyable and relaxing experience. Collections from your home or work on a date that suits you, high weight allowances for each suitcase up to 30kg or set of sporting equipment & a fully trackable service online has once again put the customer back in control with ultimate flexibility and more choice.

With almost 80 years of travel industry experience between our team, we feel that our extensive knowledge of travel, combined with the highest levels of customer service and great value for money, the Luggage Mule Home to Holiday service is the best way to travel light, with lots of luggage!